Shipping Policy.
All products are shipped using Royal Mail services. We will be using standard first or second class delivery depending on the product and international standard for orders made outside of the UK.
Prices and delivery details will be included in each individual listing.
In the event of multiple purchases, and whenever possible, there will be only one shipping charge. Our aim is to charge as little as possible for shipping and any extras paid during the ordering process will be refunded accordingly if applicable.
Return Policy.
You have 14 days from receipt of your order to notify us if you wish to cancel your order or exchange an item. Items should be returned in the original packaging and unused.
Unless faulty, the following items are not refundable or exchangeable: items that are personalised, bespoke or made to order to your specific requirements; face masks.
The buyer is responsible for paying the cost of the return postage.
Privacy Policy.
I, Sew Yarnilicious, am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from BigCartel. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. I you send me a message using the contact button BigCartel, I will receive your username and email address.
The only circumstances in which I will share your date are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your date are:
- with BigCartel to comply with my obligations
- with delivery companies to fulfil your order
- to comply with legal or tax obligations
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.